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At P2i, we offer a full range of business support services.Any task that can be accomplished by telecommunications- fax,computers, email, phone - can be handled by us. |
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"High quality and low cost have always been the dual attraction of offshore data capture outsourcing. According to industry analysts, offshore customers save an average of 25 percent on projects sent overseas and also believe that this value proposition will continue to increase." |
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Managing customer interactions effectively is an imperative for any business - and ensuring satisfaction with every interface is the challenge. Partnering with an outsourcing organization which can help you achieve an ideal blend of both, promises enhanced value to your customers. |
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Managing customer interactions effectively is an imperative for any business -
and ensuringsatisfaction with every interface is the challenge. Partnering with
an outsourcing organizationwhich can help you achieve an ideal blend of both,
promises enhanced value to yourcustomers. |
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At P2i - Telephone Answering Service we have one clear goal - to ensure customer
delight at the end of each interaction. We believe in optimizing each customer
contact to deliver value to both the end-customer (in terms of delight & satisfaction) and the client in terms of business value. |
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Call Management Services
Process2india Call Management Services offer you the best inbound call centre,
Virtual Call Centre, Technical Support and outbound call center practices that serve different industry verticals, namely
1. Telephone Answering
2. Customer care
3. Order management
4. Account support
5. Billing
6. Quotes
7. Renewals
8. Directory assistance
9. Order booking
10.Live chat support
11.Retention
12.Cancellation
13.Debt recovery |
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Customer Acquisition
Process2india Customer's inbound and outbound telemarketing services enables your
organization to identify new customer segments and improve the profitability of your existing
customers. Our teams leverage a state-of-the-art, proven and guaranteed marketing process
to filter out prospects. This approach maximizes the chances of enrolling them as customers.
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Telemarketing services cover:
1. Inbound and outbound acquisition
2. Cross selling
3. Up-selling
4. Conversions
5. Win back
6. Retention
7. Download telemarketing practice brochure
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Technical Support
Process2india's specially trained teams offer round the clock technical support to customers
and users of technology and software companies. Process2india Customer's offshore centers
located in India works as a virtual extension of your offices providing support, huge cost
advantages and enhanced customer service. |
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Technical support services include:
1. Troubleshooting
2. Ticketing
3. Level 1, 2 and 3 support
4. Help desk
5. Warranty Support
6. RMA processing
7. Desktop support
8. Application support
9. Download technical support practice brochure |
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Process2india provides Customer Care and Support Services through multiple channels and
across industries. Voice-enabled customer care, online transaction support, and help desk
services are among our suite of Customer-Focused Programs that help our clients enhance
their customer experience.
1. Service Offerings
2. Account Maintenance
3. Query Management
4. Transaction Support & Payment Processing
5. Customer Retention
6. Refunds
7. Payment / Billing Related
8. Logistics – Where Is My Order
9. Warranty / replacement support
10.Technical Support
Process2india also supports self-service mechanisms. We have integrated a comprehensive
IVR platform and can deliver complex applications to front-end any customer care application.
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"The way banks and building societies do
their business have changed. More and
more personal accounts held with banks
are now accessed either by telephone or
through the Internet. |
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P2i is a Market Research Consultant firm
specializing in providing workable
strategy solutions and implementation
assistance to global market research
companies (Europe, South East Asia &
USA) for leveraging the “India
Advantage”. |
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